Growing a Property Management Company Without Growing Your Back-Office Payroll

Most property management companies hit the same wall as they grow. New doors bring new owners, new tenants, and new bills, and the accounting and admin work grows right along with them. At some point the choice looks like this: hire more back-office staff, or let the books, statements, and collections slip.

There is a third option. You can keep your team focused on owners, tenants, and properties, and hand the back-office work to an outside team that does it every day. Here is how that works and how Integrity Property Management supports other property management companies remotely.

Where back-office work piles up

The work that grows fastest with each new door is usually the routine work that has to be done right every month:

• Posting rent and other tenant payments

• Late fees, delinquency follow-up, and delinquency reports

• Entering and paying vendor bills

• Bank reconciliations

• Owner statements and owner distributions by direct deposit

• Leases, renewals, and rent increases

• Rent-roll reports and accounting with attached invoices

When that work falls behind, owners notice first. Late or confusing statements are one of the fastest ways to lose a management agreement.

Hiring vs. outsourcing

Hiring in-house gives you direct control, but it also means recruiting, training, covering vacations and turnover, and paying for capacity before you need it. Outsourcing lets the back office keep pace with your door count without adding fixed payroll, and your staff can spend their time on the work that wins and keeps clients. For a deeper comparison, read should your property management company hire a bookkeeper or outsource.

Your clients stay your clients

The biggest worry for most property management companies is simple: will the back-office partner compete for my owners? Integrity never competes for your clients. We work behind your company, and your owners remain your relationships. Read more in outsourced back office for property management companies.

Two ways to work with Integrity

• Accounting Only: 1.5% of monthly rent collected. It includes monthly bookkeeping, bank reconciliations, owner financial reporting, transaction processing, maintenance request forwarding, and vendor invoice processing. The team includes CPA professionals.

• Full Back-Office: 3.5% of monthly rent collected. It includes accounting and bookkeeping, owner statements, bill pay and AP, rent collection and AR, maintenance coordination, and leasing administration.

If your books are behind today, cleanup and catch-up work is $45 per hour, so ongoing service starts from accurate numbers. See rental property bookkeeping cleanup and catch-up.

Full details are on the property management back office page.

Self-managing owners and investors

Not a property management company? Owners and investors who manage their own rentals can use Back Office Tools at 3.5% of rent roll and keep their own maintenance and local team, or choose accounting-only bookkeeping at 1.5% of monthly rent collected.

Low risk to start

If you are not completely satisfied within the first 60 days of retaining Integrity, there is no obligation to continue.

Talk to us

Property management companies: tell us about your portfolio on the back-office form. Owners and investors: use the owner inquiry form. You can also call (845) 512-7368 or email christopher@integritypropertymgt.com.