Keep Maintenance and Your Local Team — Hand Off the Back Office

Many rental owners are not looking for a company to take over the property. They already have a local team: a plumber who knows the building, a handyman who shows up, a contractor they trust, maybe an agent who handles the day-to-day. What they want is relief from the back office — the books, the rent collection, the bills, the leases, and the reports.

That is what Back Office Tools is for.

Built for active, self-managing owners

Integrity Property Management offers Back Office Tools for self-managing and active owners at 3.5% of rent roll. The point of the service is straightforward: you manage the maintenance, and Integrity manages the books and back-office tasks.

You keep the flexibility to use and build your local team. Maintenance requests are forwarded to the owner or agent. You are not asked to give up the people who already take care of the property.

This is not full-service property management. It is professional accounting and back-office support for owners who want to stay involved — without taking on every administrative task themselves, and without the cost of full-service management.

Why owners keep maintenance in-house

Self-managing owners often stay close to the property for a reason. You know the building. You already have vendors who understand the mechanical systems, the tenants, and the way you like work to be done. You may want to approve repairs, walk units, or handle capital projects yourself.

Handing off maintenance can feel like handing off control of the asset. Handing off the back office does not have to mean the same thing. Rent collection, bill pay, lease administration, reconciliations, and reporting are essential, but they are a different kind of work from taking care of the property. Back Office Tools is designed so those administrative tasks can move to Integrity while maintenance stays with you and your local team.

What 3.5% of rent roll includes

Back Office Tools includes:

• Rent collection with automatic late-fee posting

• Lease management

• Free lease renewals

• Free rent increases

• Direct deposit

• Accounts payable / vendor bill pay

• Twice-monthly owner statements

• Twice-monthly delinquency report

• Twice-monthly rent-roll report

• Accounting with detailed attached invoices

• 24/7 emergency line

• Owner portal for important documents

• Tenant portal to track leases, rent history, and maintenance

• Maintenance requests forwarded to the owner or agent

The work is designed to scale with your portfolio. If you need help with back-office tasks, Integrity can handle it. If you need ongoing bookkeeping as part of this offer, that support is included in the accounting and reporting described above.

Reports go out twice a month, not only at year-end. Owner statements, a delinquency report, and a rent-roll report give you a regular view of collections, balances, and the portfolio. Accounting includes detailed attached invoices, so the books are tied to the underlying bills.

Tenants get a portal to track leases, rent history, and maintenance. You get an owner portal for important documents and a 24/7 emergency line. The care of the property stays on your side of the line.

When bookkeeping alone is enough

Some owners only need the books. Integrity's Accounting Only bookkeeping offer is 1.5% of monthly rent collected and covers bookkeeping, bank reconciliations, accounts payable, owner and property accounting, and financial reporting.

If you want to keep maintenance in-house and also hand off rent collection, lease administration, renewals, and twice-monthly reporting, Back Office Tools at 3.5% of rent roll is the offer designed for that.

If the existing books need to be organized, reconciled, and brought up to date first, cleanup and catch-up is $45 per hour.

Stay in control of the work that matters to you

With Back Office Tools, you continue to direct maintenance and the local team you already trust. Integrity takes the administrative load: collecting rent, paying vendor bills according to the process you set, keeping leases and renewals in order, maintaining the accounting, and delivering owner, delinquency, and rent-roll reports twice a month.

You can keep using the vendors you already have. Integrity's role is to support the back office, not to replace your on-the-ground team or take over how you care for the property.

Your money can remain under your control. Depending on your banking and accounting setup, rental income and other funds can be deposited directly into accounts controlled by you.

Professional support, including CPA professionals

Integrity is not a generic back-office vendor. Property management is the business. The team understands owner statements, tenant ledgers, vendor bills, late fees, lease renewals, and the software used to run a rental portfolio.

The team includes CPA professionals, which is especially useful for reconciliations, accounting corrections, historical cleanup, and more complex financial questions.

Integrity recommends AppFolio for property management and accounting. It provides a platform for managing properties, tenants, accounting, maintenance, reporting, and owner communication in one place. If you already use other software, say so when you inquire. We will talk through your current setup rather than assume a change is required.

The Integrity guarantee

If you are not completely satisfied within the first 60 days of retaining our company, there is no obligation to continue.

Get started

Review the full offer on the Back Office Tools page.

Owners and investors can request Back Office Tools, bookkeeping, or cleanup through Integrity's national owner form, or call (845) 512-7368 or email christopher@integritypropertymgt.com.

Running a property management company instead? Integrity also provides back office support for property management companies and never competes for your clients. Start with the back-office form.